Refund Policy
Last Updated: March 12, 2025

At Selam Habesha, we are committed to providing exceptional matchmaking services to our clients. This Refund Policy outlines the terms and conditions under which refunds may be granted. By engaging our services, you agree to the terms set forth in this policy.

1. Non-Refundable Services

All purchases of Selam Habesha’s matchmaking services are non-refundable. Once payment is made, it is considered final, and no refunds will be issued. This policy applies to all service packages, including but not limited to:

  • Personalized Matchmaking Services

  • Membership Fees

  • Consultation Fees

This non-refundable policy is in place due to the personalized nature of our services and the resources allocated upon initiation.

2. Exceptions

In exceptional circumstances, Selam Habesha may consider a partial refund. Such exceptions are granted solely at the discretion of Selam Habesha management and may include situations such as:

  • Accidental multiple payments

  • Failure to provide any services as outlined in the agreement

Any approved refunds will be subject to a non-refundable “Onboarding and General Services Fee,” which is equal to 50% of the total service price, less any applicable discounts. This fee covers the administrative and initial matchmaking efforts undertaken by our team.

3. Refund Request Process

To request a refund under the exceptional circumstances outlined above, clients must:

  • Submit a written request to hello@selamhabesha.com within seven (7) days of the payment date.

  • Include the reason for the refund request and any supporting documentation.

Selam Habesha will review the request and respond within fourteen (14) business days. If approved, refunds will be processed within thirty (30) days, depending on the payment method used.

4. Changes to This Refund Policy

Selam Habesha reserves the right to modify this Refund Policy at any time. Clients are encouraged to review the policy periodically to stay informed of any updates. Continued use of our services after any changes constitutes acceptance of the revised policy.

5. Contact Information

For questions regarding this Refund Policy, please contact us at:

Email: hello@selamhabesha.com

By engaging Selam Habesha’s services, you acknowledge that you have read, understood, and agree to this Refund Policy.